Most practices and medical groups never learn whether a referral became a visit. Cync's smart automation tracks every one until it books, its outreach engine chases the patient down, and the loop closes with the sender on its own.
It arrived. It sat. It went somewhere else. No report you run will ever show it.
Your EHR files it as an image it cannot read, so until a person retypes it, the referral is not a referral. It is paper.
The first call fails and there is no second unless somebody remembers, and between the phones and the front desk nobody does.
The practice that sent the patient gets no answer either, so the next referral goes to whoever does write back.
This is not demand you failed to win. It is demand you already earned and never collected.
Four timed stages, inbound and outbound. Stalls surface before a patient is lost, and every booking closes the loop on its own. Nothing falls through, and nobody has to remember.
Every fax, email and uploaded document lands in one live worklist the moment it arrives, matched to the patient and impossible to overlook. Nothing sits in a tray waiting to be discovered.
Cync reads whatever arrives and turns it into a clean, searchable patient record in seconds. Whoever works the queue spends the day booking patients, not keying in demographics.
Who to call, what the patient prefers, what was agreed: it lives on the referral where the next person sees it. No sticky notes, no lost context, no repeated calls.
Daughter handles the appointments. She is happy for us to call her instead.
Book it, or mark it declined or unable to reach. Whichever way it ends, the stage changes, the sender is told, and the referral files itself under closed.
No rip and replace. No integration project. Cync picks up the work that was already falling on the floor and turns it into booked visits.
Your fax, email and phone lines stay exactly as they are. Dedicated Cync lines are there when you want them.
Your team works the way it did yesterday. Cync just closes what they start.
Every referral lands in one worklist. Nothing moves out of your EHR.
Other referral platforms need the practices sending you referrals to join their network first. Cync needs them to do nothing at all. They keep faxing. You stop losing.
Most loops die waiting on a phone call. Cync's automation texts patients from your own number, keeps trying until someone answers, and logs everything where your whole team can see it.
Every text, call and record event lives on the referral, in order. Anyone on your team can pick up a patient mid-conversation and know exactly where things stand.
Attempts go out on a cadence and log themselves, including the no-answers. Nothing depends on someone remembering to try again.
Patient called you instead? One click logs it, marked as from the patient. The record stays complete.
The moment the appointment is booked, the cadence ends. No patient gets chased about a visit they already scheduled.
Referral leakage is one of the most studied failures in American healthcare, and the numbers have not moved in a decade. The loss is enormous, the work behind it is relentless, and from inside the practice neither one shows up anywhere.
Four jobs on every referral that arrives. At 30 minutes each and forty a week, that is twenty hours of coordinator time.
A referral that goes quiet is a patient who never got seen. Cync gets them on the schedule.
Setup is a conversation, not a project. Nothing to install, nothing to integrate, nobody to retrain. Your first referral can land this afternoon.
Cync assigns your dedicated lines and connects the ones you already have. Nothing at your practice changes.
Anything faxed, emailed or uploaded to your practice lands in Inbound, parsed by smart automation into a clean patient record.
Outreach runs, stages advance, and every sender gets a closure notice without anyone picking up a phone.
The sign-in controls your IT reviewer will ask about, and the desk work that surrounds every referral.
Ask in plain language: which referrals went quiet this week, what came in yesterday, who has waited longest. The answer comes back as the actual referrals, one click from the work, not as a report to read.
Cync is HIPAA compliant, and a business associate agreement comes standard. The SOC 2 audit is underway, and both programs are verifiable any time on our Trust Center.
No. They keep faxing and emailing exactly as they do today. When a loop closes, Cync sends them the closure notice automatically, by fax or email.
No. Cync runs alongside it. Your EHR stays the system of record, and nothing moves out of it.
Encrypted in transit and at rest. Access is limited by role, every account carries a second factor, and sign-ins and changes are written to an activity record.
Yes, and a business associate agreement comes standard with every practice. Our safeguards are monitored continuously through Sprinto, the SOC 2 audit is underway, and both are verifiable on our Trust Center.
Most practices are live the same day. There is no integration project and nothing to install.
Yes. Referrals you send run through the same stages, and Cync follows up with the receiving practice until you get an answer.
One monthly price per practice, not per referral, so a busy month costs the same as a quiet one. Seats are included.
Yes. Book a demo and we will run your inbound and outbound flow end to end on synthetic data. If you sign up after, your first real referral can land the same day.
What we shipped, and what the published research says about the referrals that never come back.
Book thirty minutes with a specialist. We'll run your inbound and outbound flow end to end on synthetic data.